Privacy Policy & Terms of Use

Declaration of Privacy Right

shop.niqatafood.com is operated by Sedap Club Supply Sdn. Bhd. (1616010-K). To ensure your privacy and personal data protection, we explain the purpose, categories, scope, and methods of personal data collection, your rights, and other privacy-related matters. If you have any questions about this privacy statement or personal data protection, please contact our customer service center and we will reply as soon as possible.

Scope

Our privacy statement applies only to websites owned and operated by us. The website may contain links, products, or services provided by other partners and individual store operators. Those third-party pages, apps, or operators will collect, process, and use your personal data in accordance with their own privacy statements or regulations. You should review those policies before using such websites or apps. We do not make recommendations or guarantees for third-party websites or apps.

The Purpose and Categories of Personal Information for Collection

To provide e-commerce services, after-sales services, fulfill legal or contractual obligations, protect the rights of the parties involved and relevant stakeholders, engage in marketing, customer management, and operate business activities in accordance with registered business items or organizational bylaws, we collect your name, contact information, including but not limited to phone number, email, and address, and data necessary for marketing purposes. This may include education level, employment status, marital status, economic status, and information required for completing payments or collections based on the actual information you provide.

It also includes personal data that can be directly or indirectly identified and is automatically recorded by the system in conjunction with the above activities.

To enhance service quality, we automatically log users' IP addresses and browsing activities on our related websites or apps. This information is used for traffic analysis, online behavior research, and machine learning calculations to improve service quality. The data used for analysis will not be combined with information that can identify you personally.

The Use of Personal Information

Period: We will collect, process, and utilize your personal data within the scope of the aforementioned purposes. The period of data utilization is the duration of your account with us and 5 years thereafter. However, after termination of the account, we will not actively utilize your personal data, but only retain it for tax, litigation evidence, or investigation purposes.

Recipients and Region: To fulfill contracts and enhance member services, we will provide the collected personal data to relevant financial, logistics, and information outsourcing partners. We may process or utilize personal data at data storage locations or cloud service provider servers selected by these partners, including but not limited to overseas cloud service providers such as AWS data centers, express delivery companies, communication service providers, financial service providers, and other third-party vendors necessary to fulfill contractual obligations.

WhatsApp Notification Messages

We may use WhatsApp notification messages through our official account to send essential information such as returns, refunds, and member rights. Even if you have not added our company as a friend, you may still receive these messages. Notification messages sent by us are limited to essential updates. Promotional or advertising messages will not be sent this way unless you have opted in.

You will receive notification messages if:

• The phone number linked to your WhatsApp account matches the one provided to us.
• Your WhatsApp account is set to receive notification messages.
• You have not blocked our official WhatsApp account.

Anti-Money Laundering

If you choose to pay by credit card, use is limited to the credit card holder themselves. Transaction data may be verified by the issuing bank, acquiring bank, and cardholder to confirm authenticity. The payment process will only be deemed complete after successful verification.

Personal data obtained for these purposes may be transmitted for storage or processing outside your country or region, provided it complies with personal data protection laws. We will cooperate with third-party payment or financial service providers to comply with regulatory requirements, including providing your data for KYC use. When necessary due to legal regulations, you agree that third-party financial service providers may directly use the aforementioned data to contact you.

Use by Third Parties and Advertising Analysis Services

To optimize your shopping experience, we provide related third-party authentication services, such as Google, Facebook, Apple, and WhatsApp, allowing you to quickly register and log in. To make it easier for you to access preferred product information, we share your personal data with advertising analysis and delivery service providers, such as Google, Facebook, and WhatsApp, to optimize ad delivery.

In addition, we use Google Analytics advertising features. If you wish to disable such functions, you can refer to Google's opt-out methods or contact us for assistance.

We only provide personal data to third parties within the scope agreed upon in this statement, or in accordance with relevant legal regulations and requests from competent local regulatory authorities or courts. Otherwise, we will not provide identifiable personal data to other third parties or use it for outside purposes.

Information Security

We protect the personal information security of Niqata using industry-standard technology and procedures. Please note that your email is the core authentication information related to your account identity. If your email is lost, changed, or its ownership is transferred, please contact us immediately to update your personal information to ensure the security of your transaction data. If you fail to submit an information change request, you shall bear all possible resulting damages.

Rights of the Data Subject

Individuals may request to inquire about, view, or obtain copies of their personal information. Should your personal information change, or if you discover any errors, you may request a revision or update. Any erroneous or missing information you originally provided will not be protected under this declaration.

You may request deletion, cessation of processing, or cessation of use of your personal information, unless it is required for the performance of our business duties. In compliance with the European Union General Data Protection Regulation (GDPR), we currently do not offer services to users located in the EU. Should you require additional information or wish to exercise your right of deletion, please contact our customer service center. We will inform the requesting party privately in writing of the result.

Cookies

To enhance your browsing experience, our website may access cookie data stored on your device. This data is primarily categorized into functional cookies, performance cookies, and advertising cookies. Together with our advertising partners, we may display tailored ads.

You can disable or limit the use of cookies through your browser settings. However, doing so may restrict access to certain website features.

Google Analytics Advertising Features

This service utilizes Google Analytics advertising functions to analyze ad performance and refine the user experience. If you intend to stop using Google Analytics, we suggest utilizing the opt-out browser add-on provided by Google.

Impact of Non-Consent

If you are unwilling to provide the requested personal data for various services, or do not consent to our collection, processing, and utilization of such data in accordance with legal regulations and this privacy statement, we will respect your decision. However, depending on the nature of the service, you may not be able to use certain features or complete transactions, and we reserve the right to decide whether to provide such services.

Right of Revision and Effect

We have the right to revise this privacy statement and related notices at any time and may publish them on our website without further individual notice. You agree that updated privacy terms will remain effective for you. You are encouraged to review the latest version of this privacy statement on the Niqata website periodically.