Policies
Return & Refund Policy
Refunds and Cancellations
Please note that all orders are generally non-refundable. However, we gladly make exceptions for special circumstances. If you receive a damaged item, the wrong product, or experience a similar issue, no worries, we are here to help! Please reach out to us within 7 days of receiving your goods to request a resolution.
Policy Requirements
We reserve the right to deny a refund or exchange if the product(s) or the nature of the request does not meet the Return Policy requirements stated above.
Need More Information or Assistance?
If you have any questions about this policy or need to report an issue with your order, please do not hesitate to contact our Customer Service team. You can reach us via:
- Phone: +6010 894 2658
- Email: [email protected]
Operating Hours
Our team is available Monday to Friday, from 9:00 AM to 4:00 PM. We will happily review your inquiry and get back to you promptly during these working hours.